Privacy Policy

PRIVACY POLICY

LokiHair always respects and ensures all customer privacy concerns. The following LokiHair will explain in detail:  the information LokiHair collects from customers, the purpose of using information, and our information privacy conditions.

THE INFORMATION LOKI HAIR COLLECTED

  1. LokiHair would like to make it clear that we never encourage or claim that customers share information publicly on our web pages.
  2. LokiHair only gathers information that is necessary for business, such as customer name, address, WhatsApp number, etc.
  3. LokiHair will receive and keep the information consumers enter on the web. Customers have a chance of rejecting some information.

PURPOSES OF USING INFORMATION

LokiHair exclusively uses customer information legally and for the following purposes:

  1. Consulting products and services:
    LokiHair needs customer data in order to offer products for sale. For example, we need the customer’s name for easier communication, the country where you’re located to advise on shipping methods, and so forth.
  2. Transaction
    When consumers reach the payment transaction step, Lokihair will need friendly customers to give us the information we require for payment, such as the customer’s full name, email address (if necessary), and phone number.To prevent fraud, whenever consumers pay via methods like PayPal or credit cards,  LokiHair must offer specific details like card numbers, account numbers, etc.
  3. Product shipping:
    LokiHair will require customers to provide their full name, a specific mailing address, and a contact phone number in order to ship their purchases.
  4. Support and care after purchase:
    If there is any problem during the purchase process, LokiHair will ask customers to provide their full names so that we can check the information. If your name is the same or you are confused with the customer, we will ask the customer to provide an email address or phone number for comparison.
  5. Marketing:
    LokiHair will notify every customer about promotions through email or phone when one is available. If you feel disturbed and harassed, please let us know.
  6. Business improvement
    In order to improve the customer experience, LokiHair often has surveys to let customers evaluate the service at LokiHair by sending mail. If customers do not agree, you can ignore these emails.

SECURITY METHODS

  1. LokiHair stores customer information in various forms, including records, files, or customer management software.
  2. Only LokiHair employees have the right to access customer data for work.

However, Lokihair hopes customers understand that nothing is 100% guaranteed, but we will try for our customers.

LOKIHAIR’s COMMITMENT TO INFORMATION SECURITY

  1. At LokiHair, we promise that we will not provide customer information to a third party in any way because this will be detrimental to both the customer and LokiHair.
  2. LokiHair’s privacy policy requires registered customer accounts to be at least 18 years old or have legal protection, If anything unfortunate happens that is not the responsibility of the seller, LokiHair will not be responsible.